Benchmarking

The ISM Services Group partnered with CAPS Research to create a survey that measures various organizations' purchasing and supply management activities and characteristics, while focusing on services.

The primary purpose of this study was to capture specific information on participating organization's purchasing/sourcing/ supply management practices and compare that information with data collected from other companies. The results provide a baseline that will assist companies to compare performance against other organizations and identify areas where internal improvements can be made.

CAPS Research is a global research organization jointly sponsored by the W. P. Carey School of Business at Arizona State University and the Institute for Supply Management (ISM). CAPS Research conducts leading-edge research on purchasing, sourcing, and supply chain management.

CAPS Services Study 2008
    2008 Benchmarking Report on Services and Commodities Spend Metrics
    2008 Organization and Workforce Metrics
    2008 Services and Commodities Spend Metrics